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Frequently Asked Questions

Is NAU customizable?
Yes, the complete application front and backend is customizable basis client requirements.

Can NAU be accessed from other computers or we need to install it on all computers?
NAU is a web based software and should be installed on one computer. Other computers that are on same network can access NAU through browser.

How does NAU exchange information with office? Is there any requirement of MS Outlook?
NAU does information exchange with office in the form of system generated zips through Direct communication or emails. MS outlook is not required.

Is there any network setup required on vessel?
No, the user can utilize the manual facility of transferring exports if chosen for automatic communication the computer should be connected to communication PC to exchange mails.

Does NAU requires any email account onboard?
For direct communication with shore server, this is not required, only if the Ship has Globeemail or Amosmail, the mail forwarding option is required to be enabled in these systems. Incase of Singtel; we utilize TCP/UDP ports for direct communication.

How will I come to know what has come inside NAU?
Send and Receive section captures the trace of information exchanged with details to and fro and also for critical items there is a message board where all the comments are collated.

Does NAU provide different login based access?
Yes, there are no restrictions.

Is there any specific communication Software required for NAU?

Is there any support window provided for NAU?
Yes Orion Marine provides 24X7 support both voice and mail.

How are the updates sent for NAU?
The updates are sent as normal exports through the Shore side.

Is there any facility of receiving Daily reports?
Yes, a mailer including an excel sheet is forwarded to the chosen email addresses each day with the details regarding the Daily performance and Fair weather performance of the vessel.

Is the user notified incase any files are missed?
Yes, incase of import and export if any subsequent file is not received by the system, the user is notified by email.

How is the review and analysis of the data received carried out?
The review and analysis of Voyage reports, accidents/incidents, Inspections etc. for individual and complete fleet is available on realtime at any given time.

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